❓ What exactly does the External Transport Manager do for restricted licence holders?

 

Answer:

Our ETM provides full compliance oversight, including:

• Compliance audits (monthly/quarterly) of driver licences, vehicle maintenance, defect logs, tachograph records, etc.

• Maintenance oversight—scheduling PMIs, checking maintenance records, ensuring timely defect rectification.

• Record-keeping systems for vehicle/driver documentation, retained for statutory durations.

• Driver management & training—inductions, licence checks, compliance briefings, behaviour monitoring.

• Regulatory support—advice on legislative updates, backing during DVSA roadside checks or Public Inquiries.

• Policy development—creating driver handbooks, defect-reporting procedures, load-securing systems.

• Proactive compliance—identifying risks early, delivering structured improvement programmes  .

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💷 How much does the service cost?

 

Answer:

Restricted licence holders can access phone & email advisory services for £150 per month  .

More intensive external TM services are priced on standard volumes, but for most restricted holders, £150/month covers expert support.

 

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✅ Why should a restricted licence holder appoint an External TM if not legally required?

 

Answer:

Although not mandatory, appointing an ETM:

1. Shows the Traffic Commissioner you take compliance seriously—key during inspections or Public Inquiries.

2. Reduces risk of fines, licence revocation, criminal charges.

3. Frees your time & stress, letting you focus on operations while experts manage compliance.

4. Improves safety, efficiency, and reputation through structured oversight   .

 

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👷 What will my day-to-day interaction with an ETM look like?

 

Answer:

With our “Phone & Email” service, you can:

• Consult on compliance questions as they arise.

• Get auditing support and guidance.

• Receive help interpreting DVSA communications.

• Have scheduled check-ins to review records and flag action items.

You don’t get full-time onsite hours, but gain expert support when needed, for just £150/month.

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🧾 What’s included in the service versus extra costs?

 

Answer:

Monthly £150 includes:

• Unlimited advice by phone and email.

• Scheduled audits and proactive guidance.

• Help with DVSA checks, enforcement responses, and policy review.

 

Extra services—like attending Public Inquiries, on-site audits or managed training—would be quoted separately.

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🕒 How often will compliance audits happen?

 

Answer:

We schedule regular compliance reviews—typically monthly or quarterly—depending on your needs. This includes vehicle inspections, driver record checks, and maintenance log reviews to ensure ongoing compliance    .

 

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📞 How do I sign up and begin using the ETM service?

 

Answer:

Getting started is easy:

1. Contact JS Transport via phone or email (see footer of the service page).

2. We’ll confirm your licence type, fleet size, and compliance needs.

3. Set up your monthly advisory package at £150.

4. Begin receiving support, scheduled check-ins, and expert audit assistance.​

 

🏛️ What if I face enforcement or a Public Inquiry?

 

Answer:

We advise and support you through DVSA enforcement actions, prepare documentation, and can represent or support you at a Public Inquiry if needed  .

 

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🧩 Do you also help with driver training and policy development?

 

Answer:

Yes! Included services:

• Driver inductions and refresher training (covering vehicle checks, load-securing, compliance).

• Policy development—defect reporting, maintenance planning, safe-load systems.

• Driver briefings and ongoing monitoring to enforce compliance  .

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🛡️ Is this service a worthwhile investment for small or single-vehicle operators?

 

Answer:

Absolutely. For £150/month, even sole traders gain:

• Access to professional compliance advice.

• Structured audits and oversight.

• Peace of mind during inspections and inquiries.

This is a cost-effective insurance policy compared to hefty DVSA fines, licence withdrawal, or legal action  .

 

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📅 Can the service scale if I grow my fleet or licence type?

 

Answer:

Yes! If your operation grows (e.g., more vehicles or licence type change), you can upgrade to more comprehensive external TM services—priced per vehicle for “Green”, “Amber” or “Red” operators. The advisory service seamlessly scales with you .