Professional Help with DVSA Public Inquiry Support

Our Public Inquiry Support Services

JS Transport Solutions provides a structured support process designed to prepare operators thoroughly before the hearing.

​

1. Initial Case Review

We begin with a detailed review of your situation including:

• Traffic Commissioner correspondence

• Call-up letter

• DVSA reports

• OCRS status

• Prohibition history

• Tachograph analysis

• Maintenance records

• Driver management procedures

• Previous audit findings

This allows us to identify the root causes of the concerns raised by the Traffic Commissioner.

2. Compliance Audit

Where required we conduct a full Operator Licence Compliance Audit to assess your current systems against DVSA expectations and the requirements of:

• Operator Licence undertakings

• Statutory Document 3

• DVSA maintenance guidance

• Driver hours regulations

• Working Time Directive requirements

The audit helps demonstrate that you are actively addressing compliance issues before the hearing takes place.

3. Action Plan & Rectification

Where issues are identified we will help implement corrective measures including:

• Maintenance system improvements

• Driver hours monitoring procedures

• Tachograph analysis processes

• Driver training programmes

• Compliance reporting systems

• Transport manager responsibilities

• Record-keeping improvements

The goal is to ensure that the Traffic Commissioner can see real improvements being made.

​

4. Evidence Preparation

A key part of Public Inquiry preparation is presenting the right evidence clearly.

We assist in compiling supporting documentation such as:

• Compliance action plans

• Updated policies and procedures

• Maintenance documentation

• Tachograph analysis reports

• Training records

• Driver management files

• Financial standing evidence

• Compliance monitoring reports

This documentation helps demonstrate control, accountability, and future compliance.

​

5. Written Representations

In some cases it may be appropriate to submit written explanations to the Traffic Commissioner before the hearing.

We can assist with preparing clear written representations explaining:

• What happened

• Why it happened

• What actions have been taken

• How future compliance will be ensured

Well-structured written representations can help frame the narrative before the hearing even takes place.

​

6. Public Inquiry Preparation

We will ensure you fully understand:

• How the hearing works

• What questions may be asked

• How to present your case

• What the Traffic Commissioner expects

Preparation sessions typically include:

• Hearing structure explanation

• Question preparation

• Evidence review

• Compliance system explanation

• Transport manager responsibilities

This preparation ensures you attend the hearing calm, organised, and confident.

7. Hearing Attendance Support

Where appropriate, we can attend the Public Inquiry with you to provide support and assist in presenting the compliance systems in place.

Our role is not to replace legal representation but to ensure the Traffic Commissioner clearly understands:

• The operational systems within your business

• The improvements that have been implemented

• The steps being taken to maintain ongoing compliance

Common Reasons Operators Face Public Inquiries

Over the years we have supported operators facing hearings relating to issues such as:

​

Maintenance Failures

• Missed safety inspections

• Inadequate defect reporting

• Poor record keeping

Driver Hours Issues

• Tachograph infringements

• Manual entry errors

• Insufficient analysis procedures

Transport Manager Concerns

• Lack of effective control

• Inadequate oversight

• Insufficient time dedicated to the role

Operator Licence Undertakings

• Exceeding authorised vehicle numbers

• Operating from unauthorised locations

• Failure to notify changes to the Traffic Commissioner

Financial Standing

• Insufficient funds available to support the fleet

• Irregular financial evidence

Early intervention can often significantly improve the outcome of a Public Inquiry.