Guide 6. How to Add or Remove Vehicles on Your Operator’s Licence Walkthrough of using VOL (Vehicle Operator Licensing) online system or making paper updates
- stuart47304
- Apr 30
- 3 min read
Updated: May 2
Managing your vehicle fleet efficiently is crucial for compliance and operational success. In the UK, operators of heavy goods vehicles (HGVs) and public service vehicles (PSVs) must maintain an up-to-date operator’s licence. Whether you’re adding new vehicles or removing old ones, the Vehicle Operator Licensing (VOL) online system simplifies this process. This guide provides a comprehensive walkthrough of using the VOL system and alternative methods for updating your operator’s licence.
Understanding the VOL System
The VOL system is an online platform provided by the Driver and Vehicle Standards Agency (DVSA) that allows operators to manage various aspects of their licences, including:
Adding or removing vehicles
Updating licence details
Changing licence type or vehicle limits
Surrendering or withdrawing a licence
Ordering replacement licences
Access the VOL system here: Manage your vehicle operator licence.
Preparing to Use the VOL System
Before you begin, ensure you have:
Your VOL username and password. If you haven’t registered, you can do so on the VOL login page.
A valid debit or credit card for any applicable fees.
Adding Vehicles to Your Operator’s Licence
Log In to VOL: Visit the VOL login page and enter your credentials.
Access Your Licence: Once logged in, navigate to your existing licence details.
Initiate Vehicle Addition:
Click on the option to ‘Add Vehicles’.
Enter the Vehicle Registration Mark (VRM) for each new vehicle.
Specify the date each vehicle will be in use.
Review and Confirm:
Ensure all details are correct.
Submit the changes for processing.
Note: If you’re adding vehicles beyond your current vehicle limit, you may need to apply to increase your vehicle authorization. This process may involve additional scrutiny and fees.
Removing Vehicles from Your Operator’s Licence
Log In to VOL: Access your account via the VOL login page.
Access Your Licence: Navigate to your existing licence details.
Initiate Vehicle Removal:
Select the vehicle(s) you wish to remove.
Provide the date each vehicle ceased operation under your licence.
Review and Confirm:
Ensure all details are accurate.
Submit the changes for processing.
Note: Promptly removing vehicles no longer in use helps maintain accurate records and ensures compliance with licensing requirements.
Alternative Methods: Paper Applications
If you’re unable to use the VOL system, you can update your operator’s licence via paper applications.
Obtain the Necessary Forms:
Complete the Forms:
Provide all required information, ensuring accuracy.
Include any necessary supporting documents.
Submit the Forms:
Mail the completed forms to the address specified on the form.
Include payment for any applicable fees.
Note: Paper applications may take longer to process compared to online submissions.
Seeking Assistance
If you encounter issues or have questions:
DVSA Customer Service Centre:
Phone: 0300 123 9000
Hours: Monday to Friday, 7:30am to 6pm
For Northern Ireland Operators:
Contact the Transport Regulation Unit
Phone: 0300 200 7831
Hours: Monday to Friday, 9am to 5pm
Conclusion
Maintaining an accurate and up-to-date operator’s licence is essential for legal compliance and efficient fleet management. The VOL system offers a streamlined, user-friendly platform for managing your licence details, including adding or removing vehicles. By following the steps outlined above, you can ensure your operator’s licence reflects your current fleet, helping you stay compliant and avoid potential penalties.
For a visual walkthrough, you may find this video helpful:
